Privacy Policy


PLEASE READ THIS ENTIRELY BEFORE PURCHASING

 

By viewing and/or purchasing from KickWell.com you acknowledge and agree to all terms and policies of KickWell.com.

 

KickWell.com IS OWNED AND OPERATED BY KickWell.com ONLINE LIMITED, SHANGHAI, CHINA AND OPERATES UNDER THE LEGAL NAME KickWell.com ONLINE LIMITED, SHANGHAI, CHINA

 

PAYMENT INFORMATION

We currently accept Google checkout, intabill merchant (visa only), western union, and money order

Please refer to our contact us page with any questions.

 

SHIPPING/DELIVERY

 

All shoes are shipped directly from China. All shoes are shipped with www.usps.com  only.

 

After payment is received, there is a 24-72 hours processing period. After payment is processed, you will have your products within 5-8 business days (not counting weekends or Holidays). Most orders are processed and received by customers with 1 1/2 weeks.

 

If your shoes are out of stock we will email you to pick any pairs of shoes.

 

WE ARE NOT RESPONSIBLE FOR UNCLAIMED PACKAGES. ANY UNCLAIMED PACKAGED WILL NOT BE RESENT! MAKE SURE THAT YOU GIVE A VALID ADDRESS WHEN ORDERING, AND MAKE SURE YOU ARE AVAILABLE TO CLAIM YOUR PACKAGE. WE WILL NOT RESEND ORDERS RETURNED DUE TO BEING UNCLAIMED BY CUSTOMERS!

 

We will not ship C.O.D.

 

EXCHANGE POLICY

All exchanges must be addressed within 5 days of receiving products. In order to make an exchange, all shoes must be in original, unworn, dead stock condition, or you will not qualify for an exchange.

 

Exchanges can only be made if the products were factory defects and/or it was under our mistake. Unacceptable reasons for exchange are customer chose wrong size/wrong color/wrong style/customer decides no longer wants.

 

We will exchange if we sent incorrect products or products are factory defective.

 

A 15% Restocking Fee MAY Be Applied To Exchanges Depending On Each Circumstance; It May Not Be Waived Depending On The Circumstance Of The Order. KickWell.com  Reserves The Right To Apply This Charge To Any Exchange!

 

WE WILL NOT ACCEPT RETURNS OR EXCHANGES IF WE SENT YOU THE CORRECT PRODUCTS!!!

 

WE WILL ONLY ACCEPT RETURNS OR EXCHANGES IF WE SENT YOU INCORRECT PRODUCTS!!!

 

WE WILL NOT ACCEPT RETURNS OR EXCHANGES JUST BECAUSE THE CUSTOMER DECIDES THEY NO LONGER WANT A PAIR OF SHOES, OR BECAUSE THE CUSTOMER HAS PICKED THE WRONG SHOES OR BECAUSE THE CUSTOMER THOUGHT THEY WOULD LOOK DIFFERENT FROM THE PICTURES.

 

READ OUR POLICY AND MAKE SURE YOU SELECT THE CORRECT PRODUCT, COLOR AND SIZE, AND ASK ANY QUESTIONS ABOUT THE PRODUCTS BEFORE YOU PURCHASE!

 

Refund and Exchanges

KickWell.com wants to ensure your continued satisfaction.For KickWell.com online purchases, we are able to accept

merchandise not worn, used or damaged for a refund or exchange when accompanied by the original sales

invoice. 

Customers MUST contact our customer services via Live Chat on our website or Via E-mailat KickWell.com@gmail.com

Additionally, all products must be returned to us within 10 business days from the date of delivery. 

 Refunds: The original shipping costs (S&H) charge (US$15.00/Order) processed to our shipping agents are non-refundable. Refunds may only be issued in the same form as payment.

 Exchanges: Customers are required to contact our customer services to request an exchange.  This number should be retained for future  references  when  contacting our customer services.  However, all exchanges will be reviewed for permissibility. 

UNACCEPTABLE REASONS for a refund or exchange may encompass, but is not limited to, the following:     

   1: Color(s) of the merchandise are darker or lighter than displayed

    2: Merchandise had minor color differences from the picture

    3: Merchandise does not fit (i.e. due in part of error by the customer)

    4: Merchandise does not fit (i.e. after processing of next half-size)

    5 : Damaged or used merchandise after usage by the customer

Easy-to-follow instructions for returning merchandise will be provided by a customer services support staff after receiving your contact. However, in order to avoid such a stage, clients are advised to clarify unclear issues before placing any orders.  Please ask any questions you may have before ordering to prevent any potential problems.  Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.

Product  Availability

  All products from this website are subject to availability; as necessary, we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. Should a product not be available according to your specified sizing

requirements, the NEXT HALF-SIZE (i.e. 9.5 to 10) will be processed to minimize waiting time.

  Customers are advised to take this into consideration during the order process and/or contact our customer services to clarify on sizing availability.

 Privacy

KickWell.com will never share customer information with a third party. All order data is securely processed to complete the order and confidentiality is guaranteed. KickWell.com does not have access to any customer payment information. All payment information is securely processed by our Payment Processor and they are prohibited in using your information in any other way but to only charge you for the order.

 General

  KickWell.com is in no way affiliated with Nike or any other brand not mentioned herein.  All merchandise are

factory variants and are custom altered. These are  merchandise made in unique and unreleased colors that

is not normally offered elsewhere.

 

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